FAQ
Browse through our complete products at www.xiaomistoreph.com and start adding to your cart!
Then, simply check out your order to view your total amount.
You may pay for your order via:
GCash Payment - the GCash payment option will be seen once you check out and be redirected to the Paynamics payment gateway website.
Credit Card and Debit Card Straight Payment Card—we've partnered with Paynamics so you can make secure, convenient, and reliable payments via credit card or debit card.
Credit Card Installment basis —Available on installment via Union Bank with 0% interest depending on the required minimum spend and approved payment terms.
Yes, we offer a 0% interest rate on Unionbank. You may select it upon checkout.
We currently do not offer free shipping, and delivery fees may vary depending on the item's weight and your location. However, you can save on delivery fees by choosing the pickup option at checkout, which is completely free of charge.
Your credit card information is never stored on our servers. It is encrypted and transmitted through a 128-bit Secure Socket Layer straight to a top-security electronic vault.
Our standard shipping duration is 3-6 working days within Metro Manila and 7-15 working days in provincial areas. Our couriers are doing their best to pick up and deliver orders in the shortest time possible.
Note: The delivery lead time varies depending on the buyer's delivery address and the delivery schedule set by our logistics team. We do not deliver on Saturdays and Sundays, including holidays.
We will send you updates regarding your order status via SMS and/or email.
For order tracking or follow-ups, message us directly on our Viber Business account at
+(63) 946 500 0000, visit our website's live chat, or email us at online.sales@xiaomistoreph.com for assistance.
Please note: Orders are processed on weekdays only, excluding holidays
Yes, we can arrange your order for pick-up.
If you opt to pick it up via Lalamove or Grab, you may book and pay for the shipping fee and arrange the pick-up at our Head Office located in 46 Joy St. Balingasa, Quezon City.
To apply this online, please choose “PICK-UP” as delivery method.
*Please give us at least 1-2 business days lead time excluding Saturdays, Sundays & Holidays to prepare your order and kindly wait for our advice regarding the schedule before booking a pick-up.
Note: A pick-up confirmation message will be sent to the customer's phone number and/or email address if the item is ready for pick-up.
Xiaomi Store Online thrives to make all product offerings accessible to all customers in the Philippines. However, due to geographical restrictions and limitations, our in-house delivery or 3rd party team will only deliver the orders in the nearest serviceable area. If our delivery team won’t be able to reach your delivery area, you will be notified via text message and call.
